FAQ

Where do you ship, and how long does it take?

We ship across the United States. Orders are processed within 1 business day (holidays excluded), then roasted to order and shipped. Delivery estimates appear at checkout and are estimates, not guarantees.

Is shipping free?

Free shipping on all coffee bags (12oz and up), even on subscription. The 12-packs of pods ($17.99 to $19.99) don't ship free on their own. Shipping is calculated at checkout.

What does "roasted to order" mean?

We don't stock up and wait. Your coffee is roasted after you order it, then shipped fresh, so it reaches you at its best.

Which grind should I pick?

Coarse for French press and cold brew. Espresso for espresso machines and moka pots. Standard for drip machines and pour-over. Whole Bean if you grind at home. Options vary by product, so check the page.

Are the flavored coffees natural?

They're lightly flavored with natural flavorings, so they still taste like coffee. For allergy or ingredient questions, email us and we'll check.

Do you have decaf?

Yes: Peru Decaf, Decaf Espresso and Half Caf. Check the shop for what's available now.

Can I subscribe?

Yes. Choose a schedule on the product page: every month (5% off), every 2 weeks (10% off) or every week (15% off).

Can I skip or cancel a subscription?

Subscriptions auto-renew, and you can skip or cancel anytime. Email cleo@dripessa.com with your order email and we'll help.

How do I contact you?

Email cleo@dripessa.com or chat with Cleo (our AI assistant) on any page. We usually reply within 1 business day. Include your order number for order questions.